Information on the business operations during the Golden Week Holiday.

2023.4.19

Thank you for using AuraPay.

During the Golden Week Holiday period, we will operate as usual, but some services will not be available.
Please see the following table for the handling of individual services.

	Service	01-May, 2023 Mon	02-May, 2023 Tue	03-May, 2023 Wed,PH	04-May, 2023 Thur,PH	05-May, 2023 Fri,PH	06-May, 2023 Sat	07-May, 2023 Sun	08-May, 2023 Mon
Deposit / Withdrawal Sending	Deposit via bank transfer (*1)	Available	Available	×	×	×	×	×	Available
	Withdrawal from AuraPay to bank account (*2)			×	×	×	×	×
	Deposit of cryptocurrency			◯	◯	◯	◯	◯
	Withdrawal of cryptocurrency			×	×	×	×	×
	Sending / receiving between AuraPay accounts			◯	◯	◯	◯	◯
	Exchange points			◯	◯	◯	◯	◯
Other services	Signing up for AuraPay account			◯	◯	◯	◯	◯
Other services	Approval of KYC documents			×	×	×	×	×
Customer Service	Inquiry customer support			×	×	×	×	×

◯	Service is available as usual
×	Service unavailable during Golden Week Holiday

Deposit / Withdrawal Sending

Deposit via bank transfer (*1)
1-May, 2023 Mon	Available
2-May, 2023 Tue	Available
3-May, 2023 Wed, PH	×
4-May, 2023 Thur, PH	×
5-May, 2023 Fri, PH	×
6-May, 2023 Sat	×
7-May, 2023 Sun	×
8-May, 2023 Mon	Available

Withdrawal from AuraPay to bank account (*2)
1-May, 2023 Mon	Available
2-May, 2023 Tue	Available
3-May, 2023 Wed, PH	×
4-May, 2023 Thur, PH	×
5-May, 2023 Fri, PH	×
6-May, 2023 Sat	×
7-May, 2023 Sun	×
8-May, 2023 Mon	Available

Deposit of cryptocurrency
1-May, 2023 Mon	Available
2-May, 2023 Tue	Available
3-May, 2023 Wed, PH	◯
4-May, 2023 Thur, PH	◯
5-May, 2023 Fri, PH	◯
6-May, 2023 Sat	◯
7-May, 2023 Sun	◯
8-May, 2023 Mon	Available

Withdrawal of cryptocurrency
1-May, 2023 Mon	Available
2-May, 2023 Tue	Available
3-May, 2023 Wed, PH	×
4-May, 2023 Thur, PH	×
5-May, 2023 Fri, PH	×
6-May, 2023 Sat	×
7-May, 2023 Sun	×
8-May, 2023 Mon	Available

Sending / receiving between AuraPay accounts
1-May, 2023 Mon	Available
2-May, 2023 Tue	Available
3-May, 2023 Wed, PH	◯
4-May, 2023 Thur, PH	◯
5-May, 2023 Fri, PH	◯
6-May, 2023 Sat	◯
7-May, 2023 Sun	◯
8-May, 2023 Mon	Available

Exchange points
1-May, 2023 Mon	Available
2-May, 2023 Tue	Available
3-May, 2023 Wed, PH	◯
4-May, 2023 Thur, PH	◯
5-May, 2023 Fri, PH	◯
6-May, 2023 Sat	◯
7-May, 2023 Sun	◯
8-May, 2023 Mon	Available

Other services

Signing up for AuraPay account
1-May, 2023 Mon	Available
2-May, 2023 Tue	Available
3-May, 2023 Wed, PH	◯
4-May, 2023 Thur, PH	◯
5-May, 2023 Fri, PH	◯
6-May, 2023 Sat	◯
7-May, 2023 Sun	◯
8-May, 2023 Mon	Available

Approval of KYC documents
1-May, 2023 Mon	Available
2-May, 2023 Tue	Available
3-May, 2023 Wed, PH	×
4-May, 2023 Thur, PH	×
5-May, 2023 Fri, PH	×
6-May, 2023 Sat	×
7-May, 2023 Sun	×
8-May, 2023 Mon	Available

Customer Service

Inquiry customer support
1-May, 2023 Mon	Available
2-May, 2023 Tue	Available
3-May, 2023 Wed, PH	×
4-May, 2023 Thur, PH	×
5-May, 2023 Fri, PH	×
6-May, 2023 Sat	×
7-May, 2023 Sun	×
8-May, 2023 Mon	Available

◯	Service is available as usual
×	Service unavailable during Golden Week Holiday

Note:

*1. Payments made after operational hours of financial institutions (including Saturday, Sunday and national holiday) will be reflected in the account on the next business day. If support desk assistance is required, we will respond in order on our business days.
*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Expectations of delay:

Deposit・Withdrawal

Deposit and withdrawal requests are expected to be crowded during the Golden Week Holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.

Approval of KYC documents・Inquiry customer support

AuraPay support desk will only be providing limited services during the period from May 3, 2023 to May 7, 2023. We accept submission of certificates and inquiries, but we will respond to them during business hours.
Please note that it may take longer than usual to respond.

Thank you for your continued support as our AuraPay team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.