Updates on the business operations during the New Year holiday.

Thank you for using Aurapay.

Please refer to the following table on service availability during the New year holiday period.

	Service	29-Dec, 2022 Thur	30-Dec, 2022 Fri	31-Dec, 2022 Sat	01-Jan, 2023 Sun	02-Jan, 2023 Mon	03-Jan, 2023 Tue	04-Jan, 2023 Wed
Deposit / Withdrawal Payment	Deposit via bank transfer (*1)	Available	×	×	×	×	×	Available
	Withdrawal from Aurapay to bank account (*2)		×	×	×	×	×
	Deposit of cryptocurrency		◯	◯	◯	◯	◯
	Withdrawal of cryptocurrency		×	×	×	×	×
	Sending / receiving between Aurapay accounts		◯	◯	◯	◯	◯
	Exchange points		◯	◯	◯	◯	◯
Other services	Signing up for Aurapay account		◯	◯	◯	◯	◯
Other services	Approval of KYC documents		×	×	×	×	×
Customer Service	Inquiry customer support		×	×	×	×	×

◯	Service is available as usual
×	Service unavailable the New year holiday

Deposit / Withdrawal Payment

Deposit via bank transfer (*1)
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	×
31-Dec,2022 Sat	×
1-Jan,2023 Sun	×
2-Jan,2023 Mon	×
3-Jan,2023 Tue	×
4-Jan,2023 Wed	Available

Withdrawal from Aurapay to bank account (*2)
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	×
31-Dec,2022 Sat	×
1-Jan,2023 Sun	×
2-Jan,2023 Mon	×
3-Jan,2023 Tue	×
4-Jan,2023 Wed	Available

Deposit of cryptocurrency
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	◯
31-Dec,2022 Sat	◯
1-Jan,2023 Sun	◯
2-Jan,2023 Mon	◯
3-Jan,2023 Tue	◯
4-Jan,2023 Wed	Available

Withdrawal of cryptocurrency
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	×
31-Dec,2022 Sat	×
1-Jan,2023 Sun	×
2-Jan,2023 Mon	×
3-Jan,2023 Tue	×
4-Jan,2023 Wed	Available

Sending / receiving between Aurapay accounts
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	◯
31-Dec,2022 Sat	◯
1-Jan,2023 Sun	◯
2-Jan,2023 Mon	◯
3-Jan,2023 Tue	◯
4-Jan,2023 Wed	Available

Exchange points
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	◯
31-Dec,2022 Sat	◯
1-Jan,2023 Sun	◯
2-Jan,2023 Mon	◯
3-Jan,2023 Tue	◯
4-Jan,2023 Wed	Available

Other services

Signing up for Aurapay account
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	◯
31-Dec,2022 Sat	◯
1-Jan,2023 Sun	◯
2-Jan,2023 Mon	◯
3-Jan,2023 Tue	◯
4-Jan,2023 Wed	Available

Approval of KYC documents
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	×
31-Dec,2022 Sat	×
1-Jan,2023 Sun	×
2-Jan,2023 Mon	×
3-Jan,2023 Tue	×
4-Jan,2023 Wed	Available

Customer Service

Inquiry customer support
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	×
31-Dec,2022 Sat	×
1-Jan,2023 Sun	×
2-Jan,2023 Mon	×
3-Jan,2023 Tue	×
4-Jan,2023 Wed	Available

◯	Service is available as usual
×	Service unavailable the New year holiday

Note:

*1. Payments made after operational hours of financial institutions (during the New year holiday) will be reflected in the account on the next business day. If customer support assistance is required, we will respond in order on our business days.
*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Expectations of delay:

Deposit・Withdrawal

Deposit and withdrawal requests are expected to be crowded during the New year holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.

Approval of KYC documents・Inquiry customer support

Aurapay customer support will only be providing limited services during the period from December 30, 2022 to January 3, 2023. We accept submission of certificates and inquiries, but we will respond to them during business hours.

Please note that it may take longer than usual to respond.

Thank you for your continued support as our Aurapay team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.