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AuraPay

Updates on the business operations during the New Year holiday.

inService
2022.12.8

Thank you for using AuraPay.

Please refer to the following table on service availability during the New year holiday period.

Service 29-Dec,
2022
Thur
30-Dec,
2022
Fri
31-Dec,
2022
Sat
01-Jan,
2023
Sun
02-Jan,
2023
Mon
03-Jan,
2023
Tue
04-Jan,
2023
Wed
Deposit /
Withdrawal
Payment
Deposit via bank transfer (*1) Available × × × × × Available
Withdrawal from AuraPay to bank account (*2) × × × × ×
Deposit of cryptocurrency ◯ ◯ ◯ ◯ ◯
Withdrawal of cryptocurrency × × × × ×
Sending / receiving between AuraPay accounts ◯ ◯ ◯ ◯ ◯
Exchange points ◯ ◯ ◯ ◯ ◯
Other services Signing up for AuraPay account ◯ ◯ ◯ ◯ ◯
Approval of KYC documents × × × × ×
Customer Service Inquiry customer support × × × × ×

◯ Service is available as usual
× Service unavailable the New year holiday
Deposit / Withdrawal Payment
Deposit via bank transfer (*1)
29-Dec,2022 Thur Available
30-Dec,2022 Fri ×
31-Dec,2022 Sat ×
1-Jan,2023 Sun ×
2-Jan,2023 Mon ×
3-Jan,2023 Tue ×
4-Jan,2023 Wed Available
Withdrawal from AuraPay to bank account (*2)
29-Dec,2022 Thur Available
30-Dec,2022 Fri ×
31-Dec,2022 Sat ×
1-Jan,2023 Sun ×
2-Jan,2023 Mon ×
3-Jan,2023 Tue ×
4-Jan,2023 Wed Available
Deposit of cryptocurrency
29-Dec,2022 Thur Available
30-Dec,2022 Fri ◯
31-Dec,2022 Sat ◯
1-Jan,2023 Sun ◯
2-Jan,2023 Mon ◯
3-Jan,2023 Tue ◯
4-Jan,2023 Wed Available
Withdrawal of cryptocurrency
29-Dec,2022 Thur Available
30-Dec,2022 Fri ×
31-Dec,2022 Sat ×
1-Jan,2023 Sun ×
2-Jan,2023 Mon ×
3-Jan,2023 Tue ×
4-Jan,2023 Wed Available
Sending / receiving between AuraPay accounts
29-Dec,2022 Thur Available
30-Dec,2022 Fri ◯
31-Dec,2022 Sat ◯
1-Jan,2023 Sun ◯
2-Jan,2023 Mon ◯
3-Jan,2023 Tue ◯
4-Jan,2023 Wed Available
Exchange points
29-Dec,2022 Thur Available
30-Dec,2022 Fri ◯
31-Dec,2022 Sat ◯
1-Jan,2023 Sun ◯
2-Jan,2023 Mon ◯
3-Jan,2023 Tue ◯
4-Jan,2023 Wed Available
Other services
Signing up for AuraPay account
29-Dec,2022 Thur Available
30-Dec,2022 Fri ◯
31-Dec,2022 Sat ◯
1-Jan,2023 Sun ◯
2-Jan,2023 Mon ◯
3-Jan,2023 Tue ◯
4-Jan,2023 Wed Available
Approval of KYC documents
29-Dec,2022 Thur Available
30-Dec,2022 Fri ×
31-Dec,2022 Sat ×
1-Jan,2023 Sun ×
2-Jan,2023 Mon ×
3-Jan,2023 Tue ×
4-Jan,2023 Wed Available
Customer Service
Inquiry customer support
29-Dec,2022 Thur Available
30-Dec,2022 Fri ×
31-Dec,2022 Sat ×
1-Jan,2023 Sun ×
2-Jan,2023 Mon ×
3-Jan,2023 Tue ×
4-Jan,2023 Wed Available

◯ Service is available as usual
× Service unavailable the New year holiday
Note:

*1. Payments made after operational hours of financial institutions (during the New year holiday) will be reflected in the account on the next business day. If customer support assistance is required, we will respond in order on our business days.
*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Expectations of delay:

Deposit・Withdrawal

Deposit and withdrawal requests are expected to be crowded during the New year holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.

Approval of KYC documents・Inquiry customer support

AuraPay customer support will only be providing limited services during the period from December 30, 2022 to January 3, 2023. We accept submission of certificates and inquiries, but we will respond to them during business hours.

Please note that it may take longer than usual to respond.

Thank you for your continued support as our AuraPay team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.

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