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Information on the business operations during the Golden Week Holiday.

Thank you for using Aurapay.

During the Golden Week Holiday period, we will operate as usual, but some services will not be available.
Please see the following table for the handling of individual services.

Service 01-May,
2023
Mon		 02-May,
2023
Tue		 03-May,
2023
Wed,PH		 04-May,
2023
Thur,PH		 05-May,
2023
Fri,PH		 06-May,
2023
Sat		 07-May,
2023
Sun		 08-May,
2023
Mon
Deposit /
Withdrawal
Sending		 Deposit via bank transfer (*1) Available Available × × × × × Available
Withdrawal from Aurapay to bank account (*2) × × × × ×
Deposit of cryptocurrency ◯ ◯ ◯ ◯ ◯
Withdrawal of cryptocurrency × × × × ×
Sending / receiving between Aurapay accounts ◯ ◯ ◯ ◯ ◯
Exchange points ◯ ◯ ◯ ◯ ◯
Other services Signing up for Aurapay account ◯ ◯ ◯ ◯ ◯
Approval of KYC documents × × × × ×
Customer Service Inquiry customer support × × × × ×
◯ Service is available as usual
× Service unavailable during Golden Week Holiday
Deposit / Withdrawal Sending
Deposit via bank transfer (*1)
1-May, 2023 Mon Available
2-May, 2023 Tue Available
3-May, 2023 Wed, PH ×
4-May, 2023 Thur, PH ×
5-May, 2023 Fri, PH ×
6-May, 2023 Sat ×
7-May, 2023 Sun ×
8-May, 2023 Mon Available
Withdrawal from Aurapay to bank account (*2)
1-May, 2023 Mon Available
2-May, 2023 Tue Available
3-May, 2023 Wed, PH ×
4-May, 2023 Thur, PH ×
5-May, 2023 Fri, PH ×
6-May, 2023 Sat ×
7-May, 2023 Sun ×
8-May, 2023 Mon Available
Deposit of cryptocurrency
1-May, 2023 Mon Available
2-May, 2023 Tue Available
3-May, 2023 Wed, PH ◯
4-May, 2023 Thur, PH ◯
5-May, 2023 Fri, PH ◯
6-May, 2023 Sat ◯
7-May, 2023 Sun ◯
8-May, 2023 Mon Available
Withdrawal of cryptocurrency
1-May, 2023 Mon Available
2-May, 2023 Tue Available
3-May, 2023 Wed, PH ×
4-May, 2023 Thur, PH ×
5-May, 2023 Fri, PH ×
6-May, 2023 Sat ×
7-May, 2023 Sun ×
8-May, 2023 Mon Available
Sending / receiving between Aurapay accounts
1-May, 2023 Mon Available
2-May, 2023 Tue Available
3-May, 2023 Wed, PH ◯
4-May, 2023 Thur, PH ◯
5-May, 2023 Fri, PH ◯
6-May, 2023 Sat ◯
7-May, 2023 Sun ◯
8-May, 2023 Mon Available
Exchange points
1-May, 2023 Mon Available
2-May, 2023 Tue Available
3-May, 2023 Wed, PH ◯
4-May, 2023 Thur, PH ◯
5-May, 2023 Fri, PH ◯
6-May, 2023 Sat ◯
7-May, 2023 Sun ◯
8-May, 2023 Mon Available
Other services
Signing up for Aurapay account
1-May, 2023 Mon Available
2-May, 2023 Tue Available
3-May, 2023 Wed, PH ◯
4-May, 2023 Thur, PH ◯
5-May, 2023 Fri, PH ◯
6-May, 2023 Sat ◯
7-May, 2023 Sun ◯
8-May, 2023 Mon Available
Approval of KYC documents
1-May, 2023 Mon Available
2-May, 2023 Tue Available
3-May, 2023 Wed, PH ×
4-May, 2023 Thur, PH ×
5-May, 2023 Fri, PH ×
6-May, 2023 Sat ×
7-May, 2023 Sun ×
8-May, 2023 Mon Available
Customer Service
Inquiry customer support
1-May, 2023 Mon Available
2-May, 2023 Tue Available
3-May, 2023 Wed, PH ×
4-May, 2023 Thur, PH ×
5-May, 2023 Fri, PH ×
6-May, 2023 Sat ×
7-May, 2023 Sun ×
8-May, 2023 Mon Available
◯ Service is available as usual
× Service unavailable during Golden Week Holiday

Note:

*1. Payments made after operational hours of financial institutions (including Saturday, Sunday and national holiday) will be reflected in the account on the next business day. If support desk assistance is required, we will respond in order on our business days.
*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Expectations of delay:

Deposit・Withdrawal

Deposit and withdrawal requests are expected to be crowded during the Golden Week Holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.

Approval of KYC documents・Inquiry customer support

Aurapay support desk will only be providing limited services during the period from May 3, 2023 to May 7, 2023. We accept submission of certificates and inquiries, but we will respond to them during business hours.
Please note that it may take longer than usual to respond.

Thank you for your continued support as our Aurapay team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.

News