Updates on the business operations during the New Year holiday.

Thank you for using Aurapay.

Please refer to the following table on service availability during the New year holiday period.

	Service	27 Dec, 2024 Fri	28-31 Dec, 2024 Sat‐Tue	1-5 Jan, 2025 Wed‐Sun	6 Jan, 2025 Mon
Deposit / Withdrawal Payment	Deposit via bank transfer (*1)	Available	×	×	Available
	Withdrawal from Aurapay to bank account (*2)		×	×
	Deposit of cryptocurrency		×	×
	Withdrawal of cryptocurrency		×	×
	Sending / receiving between Aurapay accounts		◯	◯
	Exchange points		◯	◯
Other services	Signing up for Aurapay account		◯	◯
Other services	Approval of KYC documents		×	×
Customer Service	Inquiry customer support		×	×

◯	Service is available as usual
×	Service unavailable the New year holiday

Deposit / Withdrawal Payment

Deposit via bank transfer (*1)
27 Dec,2024 Fri	Available
28-31 Dec,2024 Sat-Tue	×
1-5 Jan,2025 Wed-Sun	×
6 Jan,2025 Mon	Available

Withdrawal from Aurapay to bank account (*2)
27 Dec,2024 Fri	Available
28-31 Dec,2024 Sat-Tue	×
1-5 Jan,2025 Wed-Sun	×
6 Jan,2025 Mon	Available

Deposit of cryptocurrency
27 Dec,2024 Fri	Available
28-31 Dec,2024 Sat-Tue	×
1-5 Jan,2025 Wed-Sun	×
6 Jan,2025 Mon	Available

Withdrawal of cryptocurrency
27 Dec,2024 Fri	Available
28-31 Dec,2024 Sat-Tue	×
1-5 Jan,2025 Wed-Sun	×
6 Jan,2025 Mon	Available

Sending / receiving between Aurapay accounts
27 Dec,2024 Fri	Available
28-31 Dec,2024 Sat-Tue	◯
1-5 Jan,2025 Wed-Sun	◯
6 Jan,2025 Mon	Available

Exchange points
27 Dec,2024 Fri	Available
28-31 Dec,2024 Sat-Tue	◯
1-5 Jan,2025 Wed-Sun	◯
6 Jan,2025 Mon	Available

Other services

Signing up for Aurapay account
27 Dec,2024 Fri	Available
28-31 Dec,2024 Sat-Tue	◯
1-5 Jan,2025 Wed-Sun	◯
6 Jan,2025 Mon	Available

Approval of KYC documents
27 Dec,2024 Fri	Available
28-31 Dec,2024 Sat-Tue	×
1-5 Jan,2025 Wed-Sun	×
6 Jan,2025 Mon	Available

Customer Service

Inquiry customer support
27 Dec,2024 Fri	Available
28-31 Dec,2024 Sat-Tue	×
1-5 Jan,2025 Wed-Sun	×
6 Jan,2025 Mon	Available

◯	Service is available as usual
×	Service unavailable the New year holiday

Note:

*1. Payments made after operational hours of financial institutions (during the New year holiday) will be reflected in the account on the next business day.If you need assistance from the support team, such as rectifying account identification number or remittance name, we will respond to you accordingly on business days.
*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Expectations of delay:

Deposit・Withdrawal

Deposit and withdrawal requests are expected to be crowded during the New year holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.

Approval of KYC documents・Inquires customer support

Aurapay customer support will only be providing limited services during the period from December 28, 2024 to January 5, 2025. We accept submission of certificates and inquiries, but we will respond to them during business hours.
Please note that it may take longer than usual to respond.

Thank you for your continued support as our Aurapay team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.