Notice on the business operations
2022.7.29
Thank you for using AuraPay.
Support desk will be closed on the following dates due to employee training.
■Monday 15 August 2022 and 16 Tuesday August, 2022
AuraPay service can still be used as usual except for some services.
Please see the following table for more information.
| Service | Content |
|---|---|
| Deposit via bank transfer * | Deposit will take longer than usual to be reflected in your account. If you require any assistance from the support desk, such as updating a missing account identification number, we will respond to you accordingly on business days. |
| Approval of KYC documents | We will process with approvals accordingly on business days. Documents can still be uploaded and submitted to the bitwallet platform. |
| Inquiries | We will respond accordingly on business days. If you have any questions, please contact us using the inquiry form. |
* Payments made after operational hours of financial institutions (including Saturday, Sunday and national holiday) will be reflected in the account on the next business day.
| Deposit will take longer than usual to be reflected in your account. If you require any assistance from the support desk, such as updating a missing account identification number, we will respond to you accordingly on business days. |
| We will process with approvals accordingly on business days. Documents can still be uploaded and submitted to the bitwallet platform. |
| We will respond accordingly on business days. If you have any questions, please contact us using the inquiry form. |
* Payments made after operational hours of financial institutions (including Saturday, Sunday and national holiday) will be reflected in the account on the next business day.
Thank you for your continued support as our AuraPay team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.