Updates on the business operations during the New Year holiday.

Thank you for using Aurapay.

Please refer to the following table on service availability during the New year holiday period.

	Service	29-Dec, 2023 Fri	30-Dec, 2023 Sat	31-Dec, 2023 Sun	01-Jan, 2024 Mon	02-Jan, 2024 Tue	03-Jan, 2024 Wed	04-Jan, 2024 Thur
Deposit / Withdrawal Payment	Deposit via bank transfer (*1)	Available	×	×	×	×	×	Available
	Withdrawal from Aurapay to bank account (*2)		×	×	×	×	×
	Deposit of cryptocurrency		×	×	×	×	×
	Withdrawal of cryptocurrency		×	×	×	×	×
	Sending / receiving between Aurapay accounts		◯	◯	◯	◯	◯
	Exchange points		◯	◯	◯	◯	◯
Other services	Signing up for Aurapay account		◯	◯	◯	◯	◯
Other services	Approval of KYC documents		×	×	×	×	×
Customer Service	Inquiry customer support		×	×	×	×	×

◯	Service is available as usual
×	Service unavailable the New year holiday

Deposit / Withdrawal Payment

Deposit via bank transfer (*1)
29-Dec,2023 Fri	Available
30-Dec,2023 Sat	×
31-Dec,2023 Sun	×
1-Jan,2023 Mon	×
2-Jan,2024 Tue	×
3-Jan,2024 Wed	×
4-Jan,2024 Thur	Available

Withdrawal from Aurapay to bank account (*2)
29-Dec,2023 Fri	Available
30-Dec,2023 Sat	×
31-Dec,2023 Sun	×
1-Jan,2023 Mon	×
2-Jan,2024 Tue	×
3-Jan,2024 Wed	×
4-Jan,2024 Thur	Available

Deposit of cryptocurrency
29-Dec,2023 Fri	Available
30-Dec,2023 Sat	×
31-Dec,2023 Sun	×
1-Jan,2023 Mon	×
2-Jan,2024 Tue	×
3-Jan,2024 Wed	×
4-Jan,2024 Thur	Available

Withdrawal of cryptocurrency
29-Dec,2023 Fri	Available
30-Dec,2023 Sat	×
31-Dec,2023 Sun	×
1-Jan,2023 Mon	×
2-Jan,2024 Tue	×
3-Jan,2024 Wed	×
4-Jan,2024 Thur	Available

Sending / receiving between Aurapay accounts
29-Dec,2023 Fri	Available
30-Dec,2023 Sat	◯
31-Dec,2023 Sun	◯
1-Jan,2023 Mon	◯
2-Jan,2024 Tue	◯
3-Jan,2024 Wed	◯
4-Jan,2024 Thur	Available

Exchange points
29-Dec,2023 Fri	Available
30-Dec,2023 Sat	◯
31-Dec,2023 Sun	◯
1-Jan,2023 Mon	◯
2-Jan,2024 Tue	◯
3-Jan,2024 Wed	◯
4-Jan,2024 Thur	Available

Other services

Signing up for Aurapay account
29-Dec,2023 Fri	Available
30-Dec,2023 Sat	◯
31-Dec,2023 Sun	◯
1-Jan,2023 Mon	◯
2-Jan,2024 Tue	◯
3-Jan,2024 Wed	◯
4-Jan,2024 Thur	Available

Approval of KYC documents
29-Dec,2023 Fri	Available
30-Dec,2023 Sat	×
31-Dec,2023 Sun	×
1-Jan,2023 Mon	×
2-Jan,2024 Tue	×
3-Jan,2024 Wed	×
4-Jan,2024 Thur	Available

Customer Service

Inquiry customer support
29-Dec,2023 Fri	Available
30-Dec,2023 Sat	×
31-Dec,2023 Sun	×
1-Jan,2023 Mon	×
2-Jan,2024 Tue	×
3-Jan,2024 Wed	×
4-Jan,2024 Thur	Available

◯	Service is available as usual
×	Service unavailable the New year holiday

Note:

*1. Payments made after operational hours of financial institutions (during the New year holiday) will be reflected in the account on the next business day.If you need assistance from the support team, such as rectifying account identification number or remittance name, we will respond to you accordingly on business days.
*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Expectations of delay:

Deposit・Withdrawal

Deposit and withdrawal requests are expected to be crowded during the New year holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.

Approval of KYC documents・Inquires customer support

Aurapay customer support will only be providing limited services during the period from December 30, 2023 to January 3, 2024. We accept submission of certificates and inquiries, but we will respond to them during business hours.

Please note that it may take longer than usual to respond.

Thank you for your continued support as our Aurapay team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.